Payment Policy

Last updated: 16 October 2026

1. Overview

This Payment Policy explains how subscription fees, add-ons, and billing are handled for the MyHRManager platform. It should be read together with our Terms of Service.

2. No Refunds After Subscription

All fees paid after the trial period are final and non-refundable. The reason for this is:

• The Client is offered a full free trial period (current duration: 28 days) during which they can fully test all Professional Plan features at no charge.
• The Client is only asked to pay after the trial period ends, and only after making a conscious decision to subscribe to a paid plan.
• Once the Client selects a paid plan and confirms payment, this constitutes their acceptance of the Service under these terms.

The only limited exceptions are:

• Duplicate or erroneous charges by the Platform: fully refunded or credited once verified.
• A confirmed payment applied to the wrong company account due to a Platform error: corrected, and where a refund is more appropriate than reallocation, refunded.

3. Free Trial Period

Newly registered companies are offered a free trial period (current duration: 28 days, adjustable by the Platform), during which all Professional Plan features are available:

• Unlimited employees and branches.
• GPS-based attendance check-in with photo verification.
• Leave, advances, and payroll management.
• Advanced reports and AI insights.
• Field-agent tracking.

No fees are collected during the trial period. No refund is applicable to the trial period, as no fee is collected during it.

4. After the Trial Period

When the trial period ends without the Client selecting a paid plan:

• The account automatically downgrades to the Free Plan. No fees are automatically charged.
• The Free Plan includes:
  • Up to 3 users (owner + 2 employees).
  • One primary branch only.
  • Attendance check-in/check-out.
  • Personal day/month log viewing.
• The Free Plan does not include: leaves, advances, payroll, advanced reports, AI, field-agent tracking, extra branches, or any other features.
• All Client data is preserved. No data is deleted as a result of the downgrade.
• The Client may upgrade to a paid plan at any time from within the app.

5. Billing Cycles

The Service supports two billing cycles:

• Monthly subscription: renews automatically each month.
• Annual subscription: renews automatically each year, with a discount compared to monthly.

Fees are billed in advance for the selected cycle.

6. Add-ons (Extra Employees and Branches)

Additional costs are calculated as follows:

• Included employees per plan: 5 employees per branch.
• Additional employee: a fixed monthly fee per employee above the included limit. The amount is defined by the Platform and shown in the app.
• Additional branch: a fixed monthly fee per new branch, including 5 additional employees.

Additional costs are added to the monthly or annual invoice according to the selected cycle, and are automatically reflected when employees/branches are added or removed.

7. Currencies and Payment Methods

Payment is made in Egyptian Pounds (EGP) or US Dollars (USD), depending on the Client's registered country. Available payment methods depend on the active payment gateway in the Client's country, and may include:

• Credit and debit cards.
• E-wallets.
• Manual transfer (where an electronic gateway is unavailable).

8. Manual Payments and Verification

For manual transfers, the Client must upload proof of payment through the app. Each payment is verified manually, and any payment is automatically rejected if:

• It carries a duplicate reference already used for a previous activation.
• The declared amount does not match the actual amount.
• The proof is unclear or unverifiable.

This is a fraud-prevention measure, not a denial of legitimate requests.

9. Subscription Expiry and Account Freezing

When a subscription expires without timely renewal:

• The account automatically downgrades to the Free Plan (if eligible).
• Or, the account is temporarily frozen, retaining only a limited status screen, until renewal.
• No Client data is deleted automatically. Data is retained for 30 days after full cancellation, then anonymization begins.

10. Price Changes

The Platform may change plan prices or add-on prices at any time. Changes take effect at the Client's next renewal date, with advance notice. Changes do not apply to the current already-paid cycle.

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